Privacy policy
When you use our store services, you trust us with your information. This Privacy Policy is here to help you understand what data we collect, why we collect it, and what we do with it. As you use our services, we want you to be clear how we are using information and the ways in which you can protect your privacy. This is important and we hope you take to time to read it carefully.
PERSONAL DATA WE COLLECT
When you register for our Services, you may provide us with:
- Your personal details, including your name, address, email address, and phone numbers.
- Your account login details, such as your username and the password that you have chosen.
- When you shop with us online
- Information about your online purchases (for example, what you have bought, when and where you bought it and how you paid for it).
- Information about any devices you have used to access our services (including the make, model and operating system, IP address, browser type and mobile device identifiers).
HOW AND WHY WE USE YOUR PERSONAL DATA
- To make our services available to you by
- Managing the accounts you hold with us.
- Processing your orders.
- Why do we process your personal data in this way? We need to process your personal data so that we can manage your customer accounts, provide you with the goods and services you want to buy and help you with any orders.
- To manage and improve our day-to-day operations by
- Managing and improving our Website
- Why do we process your personal data in this way? We use cookies and similar technologies on our Website to improve your customer experience. Some cookies are necessary so you should not disable these if you want to be able to use all the features of our Website. You can disable other cookies but this may affect your customer experience.
- Helping to develop and improve our product range, services, information technology systems, know-how and the way we communicate with you.
- Why do we process your personal data in this way? We rely on the use of personal data to carry out market research and development, and to improve our information technology systems (including security) and our product range, and services. This allows us to serve you better as a customer.
- To personalise your experience
- Use your online browsing behaviour as well as your online purchases to help us better understand you as a customer and provide you with personalised offers and services.
- Why do we process your personal data in this way? Looking at your browsing behaviour and purchases allows us to personalise our offers and services for you. This helps us meet your needs as a customer.
- Provide you with relevant marketing communications (by email, or post) relating to our products and services.
Why do we process your personal data in this way?
- We want to ensure that we provide you with marketing communications that are relevant to your interests. To achieve this we also measure your responses to marketing communications relating to products and services we offer, which also means we can offer you products and services that better meet your needs as a customer. You can change your marketing choices, both when you register with us, and at any time after that by logging into your account or emailing us at godolphin@watttowear.co.uk and stating “I no longer wish to receive any marketing communications”.
- Contact and interact with you
- Contact you about our services and promotions, for example by phone, email or post or by responding to social media posts that you have directed at us.
- Why do we process your personal data in this way? We want to serve you better as a customer so we use personal data to provide clarification or assistance in response to your communications.
- Manage promotions and competitions you take part in.
- Why do we process your personal data in this way? We need to process your personal data so that we can manage the promotions and competitions you choose to enter.
SHARING YOUR PERSONAL DATA WITH SERVICE PROVIDERS
We work with carefully selected Service Providers that carry out certain functions on our behalf. These include, for example, companies that help us with technology services, combining data, processing payments, and delivering orders. We only share personal data that enable our Service Providers to provide their services.
We do not share any of your personal data with any third party for marketing purposes.
HOW WE COLLECT YOUR PERSONAL DATA
The company makes every effort to put in place suitable precautions to safeguard the security and privacy of personal data, and to prevent it from being altered, corrupted, destroyed or accessed by unauthorised third parties.
However, the Company does not control each and every risk related to the use of the internet, and therefore warns the site users of the potential risks involved in the functioning and use of the internet. The Site may include links to other web sites or other internet sources. As the Company cannot control these web sites and external sources, the Company cannot be held responsible for the provision or display of these web sites and external sources, and may not be held liable for the content, advertising, products, services, or any other material available on or from these web sites or external sources.
COOKIES
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.
Cookies Necessary for the Functioning of the Store
| Name | Function | Duration |
|---|---|---|
| _ab | Used in connection with access to admin. | 2y |
| _secure_session_id | Used in connection with navigation through a storefront. | 24h |
| _shopify_country | Used in connection with checkout. | session |
| _shopify_m | Used for managing customer privacy settings. | 1y |
| _shopify_tm | Used for managing customer privacy settings. | 30min |
| _shopify_tw | Used for managing customer privacy settings. | 2w |
| _storefront_u | Used to facilitate updating customer account information. | 1min |
| _tracking_consent | Tracking preferences. | 1y |
| c | Used in connection with checkout. | 1y |
| cart | Used in connection with shopping cart. | 2w |
| cart_currency | Used in connection with shopping cart. | 2w |
| cart_sig | Used in connection with checkout. | 2w |
| cart_ts | Used in connection with checkout. | 2w |
| cart_ver | Used in connection with shopping cart. | 2w |
| checkout | Used in connection with checkout. | 4w |
| checkout_token | Used in connection with checkout. | 1y |
| dynamic_checkout_shown_on_cart | Used in connection with checkout. | 30min |
| hide_shopify_pay_for_checkout | Used in connection with checkout. | session |
| keep_alive | Used in connection with buyer localization. | 2w |
| master_device_id | Used in connection with merchant login. | 2y |
| previous_step | Used in connection with checkout. | 1y |
| remember_me | Used in connection with checkout. | 1y |
| secure_customer_sig | Used in connection with customer login. | 20y |
| shopify_pay | Used in connection with checkout. | 1y |
| shopify_pay_redirect | Used in connection with checkout. | 30 minutes, 3w or 1y depending on value |
| storefront_digest | Used in connection with customer login. | 2y |
| tracked_start_checkout | Used in connection with checkout. | 1y |
| checkout_one_experiment | Used in connection with checkout. | session |
| checkout_session_lookup | Used in connection with checkout. | 3w |
| checkout_session_token_<<token>> | Used in connection with checkout. | 3w |
| identity-state | Used in connection with customer authentication. | 24h |
| identity-state-<<token>> | Used in connection with customer authentication. | 24h |
| identity_customer_account_number | Used in connection with customer authentication. | 12w |
Reporting and Analytics
| Name | Function | Duration |
|---|---|---|
| _landing_page | Track landing pages. | 2w |
| _orig_referrer | Track landing pages. | 2w |
| _s | Shopify analytics. | 30min |
| _shopify_d | Shopify analytics. | session |
| _shopify_s | Shopify analytics. | 30min |
| _shopify_sa_p | Shopify analytics relating to marketing & referrals. | 30min |
| _shopify_sa_t | Shopify analytics relating to marketing & referrals. | 30min |
| _shopify_y | Shopify analytics. | 1y |
| _y | Shopify analytics. | 1y |
| _shopify_evids | Shopify analytics. | session |
| _shopify_ga | Shopify and Google Analytics. | session |
| customer_auth_provider | Shopify analytics. | session |
| customer_auth_session_created_at | Shopify analytics. | session |
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
DO NOT TRACK
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
YOUR RIGHTS
Our customers have the right to access, correct and delete personal data relating to them, and to object to the processing of such data, at any time.
If you would like a copy of the personal data we hold about you, please write to:
Data Protection Officer,
Ford Road, Wiveliscombe, Taunton, Somerset, TA4 2RE, UK.
You can also email us at godolphin@watttowear.co.uk
We want to make sure that the personal data we hold about you is accurate and up to date. If any of the details are incorrect, please amend these details by logging into your online account or alternatively contact us and will amend them.